How to Fix a Laptop That Can’t Connect to the Internet

Laptops that cannot connect to the internet can be caused by a myriad of issues, from minor software glitches to major hardware problems. However, some standard troubleshooting steps can often solve most issues. Here, we’ll guide you through these steps to help get your laptop back online.

Step 1: Check Your Wi-Fi

First, make sure that your laptop’s Wi-Fi is turned on. On most laptops, there’s a symbol indicating the status of the Wi-Fi in the bottom right corner of the screen (for Windows) or the top right corner (for MacOS). You might also have a physical switch on your laptop that controls the Wi-Fi. Check your laptop’s manual if you’re not sure where to find it.

Step 2: Restart Your Laptop

Sometimes, the simplest solutions are the most effective. Try restarting your laptop to see if that resolves the issue. This can help clear minor software glitches that may be affecting your laptop’s ability to connect to the internet.

Step 3: Check Your Router

If the problem isn’t with your laptop’s Wi-Fi, the next step is to check your router. Try resetting it by unplugging it, waiting a few minutes, and plugging it back in. Also, try connecting other devices to your Wi-Fi to see if they can access the internet, which can help you determine if the issue is with your laptop or the router.

Step 4: Forget and Reconnect to the Network

If the issue still persists, try forgetting the network on your laptop and then reconnecting to it. To do this:

  • Windows: Go to Settings > Network & Internet > Wi-Fi > Manage Known Networks. Find your network, click on it and then click “Forget.” Then try reconnecting to it.
  • MacOS: Click the Wi-Fi icon in the top right, select “Open Network Preferences,” find your network, and click the minus (-) button to forget it. Then try reconnecting to it.

Step 5: Check for Software Updates

If your laptop’s operating system or drivers are outdated, they may have trouble connecting to the internet. Make sure that your system and drivers are all up to date:

  • Windows: Go to Settings > Update & Security > Windows Update, and click “Check for updates.”
  • MacOS: Go to the Apple menu > About This Mac > Software Update.

Step 6: Check Your Firewall and Antivirus Settings

Sometimes, firewall or antivirus settings can prevent your laptop from accessing the internet. Check these settings to ensure they’re not blocking internet access. You may need to disable them temporarily for testing purposes, but make sure to turn them back on as soon as you’re done to keep your laptop secure.

Step 7: Consult a Professional

If none of these steps work, it might be time to consult with a professional. There could be a more serious issue with your laptop’s hardware or software that requires professional repair.


We hope this guide has been useful in helping you troubleshoot your laptop’s internet connection. Remember, while it can be frustrating when your laptop can’t connect to the internet, there are many potential solutions to this problem, and in most cases, it can be fixed with just a few steps.

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